Career Opportunities

Career Opportunities

Career Opportunities

Career Opportunities

Career Opportunities

Career Opportunities

FM:Systems is always looking for highly motivated, energetic, and talented people to join our team. We develop powerful facility management software, forge relationships with industry leaders, and foster fulfilling roles in our communities. If you are interested career opportunities with us, please submit your resume for consideration to hr@fmsystems.com.

Tech Support Dispatcher

The Tech Support Dispatcher will perform the following:

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Responsibilities
  • Ensure Service Level Agreement Adherence for All Customers
  • Answer Calls Received on the Tech Support Phone Line
  • Respond to Messages sent to the Tech Support Email address
  • Gain Accurate Request Definition and all pertinent information for each customer interaction
  • Create Detailed Electronic Tickets for each customer interaction
  • Search Knowledge Base for Known Solutions and Communicate Appropriate Advice to Customers
  • Route and Schedule Meetings for Customers to the Appropriately Skilled Tech Support Specialist
  • Ensure Appropriate Customer Follow-up
  • Perform administrative functions to ensure excellent communications with customers
  • Identifying Trends in Customer Requests
  • Identifying and Communicating Information regarding Accounts with Special Needs
  • Maintain Licensing files and communications for each client
Qualifications

Associate’s Degree with studies in computer Science and/or Microsoft certifications

Advancement Opportunity

The Dispatcher will participate in the FM:Interact Knowledge Track to learn FM:Systems and related software. It is expected that a level of proficiency is achieved after 6-9 months in order to advance to the level of Technical Support Specialist, Level 1.

Contact

Bert Dreifuss
VP of Customer Support, FM:Systems
hr@fmsystems.com


Senior Support Tech (Tier 3)

The Tier 3 Technical Support Specialist is responsible for troubleshooting incidents with our proprietary software, SQL databases, and OS / Network environments; providing ongoing technical analysis of client systems performance.

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Major responsibilities include:
  • Troubleshoot customer issues involving:
    • Proprietary Software (web-based software using IIS and web services)
    • Data (mostly SQL, XML)
    • Environment (MS Windows, iOS)
    • Third Party Software: AutoCAD, Revit, SQL Server Reporting Services, SQL Server Integration Services
  • Provide clear, consistent follow-up communication to customers until ticket resolution
  • Professional Response to customers via phone and email
  • Document and Update customer request tickets
Reports to:

VP, Customer Support

Required Qualifications:
  • Three Years of Tier 2 Software Support Helpdesk experience
  • Excellent Troubleshooting skills
  • Excellent computer skills, including but not limited to:
    • Microsoft Windows Operating System
    • Microsoft Networking
  • Knowledge of the following:
    • Database theory and application
    • Internet Information Services (IIS 8.0)
    • Industry Standard Business Intelligence Tools (such as SSRS)
  • Excellent written and oral communication skills.
  • Passion for learning technology
Preferred Qualifications:
  • Heavy Microsoft SQL Troubleshooting, Performance Tuning
  • Intermediate to Advanced SQL Profiler, SQL Extended Events
  • One or more of the following:
    • Microsoft Certifications
    • CompTia A+ Certification
    • Network + Certification
Desired Qualifications:
  • Knowledge of the following:
  • Virtual technologies (VirtualBox, VMware)
  • Working Knowledge of AutoCAD
  • Working Knowledge of Revit

Software Implementation Project Manager

The Software Implementation Project Manager is responsible for managing successful implementations of FM:Systems facilities management software. This is a highly collaborative role in a fast-paced environment and requires exceptional communication and project management skills. The project manager will work extensively with customers stakeholders as well as internal teams to expertly guide customers through the implementation process.

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Principal Responsibilities
  • Managing all aspects of project delivery to ensure project completion on time, within budget & scope, and with high customer satisfaction
  • Define project scope and goals that support customer business objectives in collaboration with all stakeholders
  • Planning of all project tasks including deliverables, schedule, and internal resource scheduling to accomplish project goals
  • Lead discovery sessions with customer stakeholders. Interpret customer business needs utilizing interviews, document analysis, requirements workshops, and site visits. Recommend best practice solutions in order to achieve business goals
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Adhere to project management methodology including project tracking & reporting and documentation standards & templates
  • Serve as the conduit between the client and the internal technical team member(s)
Position Requirements
  • Raleigh, NC based positiony
  • Bachelor’s Degree or the equivalent in education and experience
  • Strong analytical and project management skills
  • Exceptional communication, writing, and organizational skills
  • Ability to work effectively as a team member of complex projects
  • Experience with CAFM/IWMS applications a plus
  • Experience managing enterprise-wide technology implementations a plus
  • Knowledge of web technologies and industry-standard relational database products
  • Travel will be at approximately 20% – domestically and internationally

IT Administrator

The FM:Systems IT Administrator will work closely with other the IT / Hosting department members on daily tasks and projects which may include: documentation, effective provisioning, installation/configuration, operation, maintenance and auditing of systems hardware and software and related infrastructure.

This individual will assist in technical research and development to enable continuing innovation within the infrastructure and will assist with the support of operations staff in executing, testing and rolling-out solutions within the security guidelines.

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Operations and Support Tasks:
  • Install new / rebuild existing PCs and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements for the corporate office of 70 – 100 employees.
  • Provide scheduling and coordination with clients, and FM staff on hosting upgrades – perform the upgrades for hosting clients
  • Schedule, plan, and document NIST compliance and Risk Assessment activities
  • Audit for security and procedure compliance with the following:
    • Evaluating DR site readiness status (verifying the DR site is ready for each customer) regarding VM status, reports, SSIS packages, IPs, VPNs, and firewall rules
    • Verifying base line configurations on existing servers
    • Documentation and policies for NIST, Safe Harbor, and SSAE 16
    • Tracking of NIST POAMS and routine policy activities
  • Develop, maintain, and document procedures for various processes.
  • Verify daily backup operations, ensuring all required file systems and system data are successfully backed up to the backup server and replicated to the DR site.
  • Create, change, and delete user Active Directory and SQL accounts and permissions as request according to appropriate policies and procedures.
  • Perform scheduled migration of Hosting webservers and databases to newer virtual servers. (websites migrating from Windows 2012R2 to 2016)
Preferred Skills and Experience:
  • Windows 2012 R2 / 2016 and Windows 10
  • Patch Management
  • SQL Server 2012 -2016 Administration
  • Wireless and LAN networking
  • Rapid Recovery Backup Software
  • Office 365
  • SonicWALL Configuration and Administration
  • Symantec Antivirus
  • Dell Servers, Workstations, and Laptops
  • Level Platforms Monitoring Tools
  • System Center Operations Manager
  • MS Active Directory, DHCP, and DNS Administration

Senior Designer

FM:Systems is looking for an Interaction and Interface Designer with client-side development expertise to join our team. In this role, you will participate in and contribute to an interdisciplinary team that includes user experience design, development, product, and release management. Your responsibilities will include collaborating with product management to understand requirements for new features, representing the user experience when discussing, as well as designing and implementing the user interface for these requirements.

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Responsibilities:
  • Collaborate with Development and Product Management to translate requirements into visual and written designs
  • Develop low and high-fidelity wireframes for web projects
  • Update design documents as requirements change so that they match final implementation
  • Assist development and test team in understanding and implementing UI designs
  • Ability to think through all possible scenarios of a UI design, and document these scenarios in a clear and concise manner
  • Drive the look and feel of our software utilizing:
    • Customer analysis
    • Design research
    • Branding and graphic development
    • User guides/storyline
    • UI prototyping
    • Techniques for implementing responsive design
Requirements:
  • Portfolio website or pdf
  • Raleigh, NC based (no relocation assistance available)
  • 5+ years of related experience
  • Expertise in web client-based technologies including HTML5, CSS3, and JavaScript
  • Expertise in human-computer interaction (HCI), user experience, human factors, interaction design, or related field or equivalent experience
  • Strong understanding of web standards, information architecture, and usability
  • Strong understanding of web user interface patterns and emerging trends
  • Understanding of accessibility and related best practices
  • Experience creating wireframes and design comps
  • Experience with Photoshop, Illustrator, and/or InDesign
  • Can clearly communicate their designs or ideas in meetings and in writing
Bonus Qualifications:
  • Experience developing alongside the .NET framework
  • Experience with Visual Studio and Team Foundation Server
  • Experience with working with offshore agile development teams

Implementation Specialist

The Implementation Specialist is responsible for configuring customer installations of FM:Systems software, modeling each customer’s unique requirements for facility data and processes. We are looking for a bright generalist who will be a fast learner of FM:Systems technology and who thrives in a fast-paced, customer-focused environment.

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Principal Responsibilities Include:
  • Configure FM:Systems solutions based on the documentation provided by the Project Manager/Business Analyst
  • Develop customer-specific web pages, reports, and dashboards
  • Implement data imports & exports to/from customer data sources
  • Responsible for multiple concurrent projects
Position Requirements:
  • Raleigh, NC based position
  • Exceptional communication, writing, and organizational skills
  • Ability to work effectively as a team member of complex projects
  • Exceptional attention to detail and ability to multi-task
  • MS SQL Server experience (queries, functions, triggers and stored procedures)
  • Experience installing and configuring enterprise web based applications
  • Experience with report writing or html authoring
  • Ability to work effectively as a team member on complex projects
  • Experience with software that includes MS Word, MS Excel
  • Experience with CAFM/IWMS applications a plus
  • Knowledge of Windows servers and network security a plus
  • Working knowledge of Autodesk AutoCAD and/or Revit a plus
  • Travel will be less than 10% – domestically and internationally

Regional Manager

The ideal Regional Manager candidate would have 5-10 years experience selling enterprise software; successful track record of exceeding quota in an outbound business development and sales role; experience working with and selling through channel partners; knowledge of facilities management software and consulting services is a strong plus.

Must have a strong work ethic and be results oriented. Proven sales experience in consultative sales role combined with ability to work with multiple decision makers is required. Must be a proven “hunter” with ability to aggressively engage with clients to build pipeline.

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Principal Responsibilities Include:
  • Develop client base in territory through direct outbound sales
  • Establish long term customer relationships
  • Knowledge of selling in conjunction with channel partners
  • Recruit and manage Channel Partners in territory
Position Requirements:
  • Four year degree preferably in Business
  • Position requires 50% travel
  • Strong direct and channel sales experience
  • Solution selling experience
  • Hunter
  • Preferably located in the west coast

Business Development Representative (entry level)

The Business Development Representative is responsible for qualifying leads that build pipeline for the field sales organization. This entry level position will be responsible for responding to inbound information requests, running regional lead campaigns, developing and qualifying leads, and aligning to specific geographic territories for follow up on general inquiries.

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Responsibilities include:
  • Build and Manage lead development pipeline – Regional campaigns, cold calling
  • Achieve or exceed goal for qualified leads on a monthly basis
  • Qualify all sales leads based upon specific lead qualification criteria definitions
  • Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call
  • Develop superior customer service relationship with prospects
  • Provide weekly activity report to management
  • Proactively continue company product and competitive product and market knowledge via website, on-line webinars, and marketing information
  • Update prospect interaction in CRM application daily
Position Requirements:
  • Business Development experience
  • Minimum of 1 year sales experience
  • Proven track record of success
  • Ability to work in a high energy, sales team environment
  • Proficient with standard corporate productivity tools (email, v-mail, MS Office)
  • Outstanding written and oral communication skills