As VP of Customer Support, Bert is responsible for hiring, training, equipping, and evaluating the technical support team in order to provide superior service to the customer. Additionally, he analyzes customer requests for trends in order to provide insight for improvements. His goal is to contribute to an ever improving customer experience. Bert has been with FM:Systems since March 2000.
Bert has more than thirteen years of experience with technical support and software troubleshooting. Prior to joining FM:Systems, Bert served in customer service for Chase Bank of Texas.
Bert is a native of Georgia and has a Bachelor’s degree from the University of Houston.