News Type: News

FM:Systems and AMS announce Bi-Directional Integration App on ServiceNow Store

AMS-developed FM:Systems Integration Engine’s automated bi-directional data exchange allows organizations to easily optimize processes and resources, build virtually any workflow, and improve productivity between different groups and teams 

RALEIGH, N.C., June 9, 2022 — FM:Systems, provider of the most scalable and intuitive all-in-one digital workplace platform, today announced that AMS Workplace Technology, its award-winning Premier Certified Business Partner, has built an integration between FM:Systems and the ServiceNow cloud platform. The AMS FM:Systems Integration Engine is certified for use in the ServiceNow Store, an enterprise application marketplace for solutions that have passed stringent requirements.

The FM:Systems Integration Engine supports automated bi-directional workflows between FM:Systems and ServiceNow users to increase efficiency and communication between different teams and groups. Integration managers now have complete control and flexibility to integrate any FM:Systems Workplace module with core ServiceNow IT Service Management (ITSM) modules, including requests, incidents, change requests, problem management, and more. This allows either solution to be a front end one-stop-shop for users while exchanging data securely and efficiently on the back end for processing by stakeholders.

“This integration app allows customers with both FM:Systems and ServiceNow to work as needed in both applications seamlessly. It supports starting a request in either application, making for a more efficient workflow process. With this engine, we can do just about anything in either application based on the customer’s needs,” said Dan Lorenz, President of AMS.

Since ServiceNow is already used as an ITSM help desk ticketing system for employee computer and network issues, companies want to expand that to other employee services, including facilities requests such as maintenance issues and move requests. They want to leverage the front-end of ServiceNow, or in some cases FM:Systems, to feed and synchronize requests with the other.

It is here where the AMS-developed Integration Engine empowers them to build virtually any workflow, business rule, or process to improve productivity across all teams and groups. With the integration app installed, users can rely on a single system front-end to keep track of all their service requests. Integration between the platforms allows support tickets to be processed in real-time while it unburdens staff from time-intensive data-entry tasks.

As the worldwide leading market share ITSM software application, organizations across industry sectors use ServiceNow as a simple low-code/no-code platform to track help desk tickets and manage other requests relating to their facilities, which can include new hires and aspects around maintenance.

“Companies using FM:Systems software often want to integrate workplace activities with ServiceNow for automatic service ticket creation. The AMS integration app allows a limitless number of use cases to synchronize data between the two environments. Effectively, users can now have a centralized area to collect requests while processing and managing them in their respective systems. Being a long-time partner of FM:Systems, AMS understands how to unlock the value in its technology. Making this integration engine app available on the ServiceNow Marketplace extends the reach of both organizations to harness even more business opportunities as companies turn to enhance their ITSM help desk needs,” said Brian Haines, Chief Strategy Officer of FM:Systems.

To learn more about the AMS FM:Systems Integration Engine or to download the app, visit the ServiceNow store.

Office Insight: Ways Workplace Tech Can Create Confidence Out of Chaos

 

Jennifer Heath - <span style="color: #51b6bd;">Office Insight: Ways Workplace Tech Can Create Confidence Out of Chaos

Jennifer Heath, Director of Product Management, FM:Systems.

 

Written for Officeinsight by Jennifer Heath | April 2022

The newfound appreciation for remote and hybrid work — by both employees and employers — and the arrival of The Great Resignation — have put organizations on their heels when trying to set and execute plans that balance health, productivity, and employee satisfaction with long-term real estate investments.Two years in, it’s clear that the future of work will allow for most office staff to maintain flexibility in where they get their work done. But executing these new policies efficiently — both from a financial and functional standpoint — requires a new set of tools that support better decision-making for leaders and enable a seamless experience for staff. There are four primary requirements for eliminating the chaos of recent years and forging a path forward with confidence.

Make Sure the Office Supports Employee Needs

One of the biggest workplace challenges is making sure that employees actually want to come into the office. That means they need to find it more valuable to be there than at home. Having proven they can be productive at home – and knowing that other organizations will let them stay there – employees expect the office to serve a distinct purpose.

 

Generally, that means a collaborative environment that is easy to navigate before and while they’re on site.To do this right, organizations are prioritizing technology that employees can use no matter where they work on any given day. From simple room and desk booking capabilities to giving employees access to data like which teammates plan to be in the office and where, employee enablement tools can help everyone make more informed decisions about what makes the most sense for their day.The important thing is that these new tech applications can’t feel like new software to learn – they have to be intuitive and helpful. Only if they’re a breeze to use will it actually improve the way they interact with the office and their colleagues – and get them to come in and use the space.

Improve Workplace Utilization

Before the pandemic, globally most organizations were utilizing about 60% of their occupied space, according to JLL’s 2019-2020 Occupancy Benchmarking Guide. Of the organizations surveyed, 38% utilized their space less than 60% of the time, while only 13% utilized their space more than 80% of the time. Considering that real estate is the second-largest cost center after staff salaries, it’s easy to see how financially risky it was to accept even pre-pandemic utilization rates as the status quo. Then, the pandemic and the sudden shift to remote work exponentially increased the scale of underutilization. In fact, according to our workplace occupancy sensors deployed across 3 billion square feet in 80 countries, the workplace utilization rate crashed to as low as 4% at the end of March 2020, highlighting the increased financial risk of unused buildings and office spaces.

To improve utilization and future-proof their workplace strategy, organizations must first identify the areas of under-utilization and under-performance that once addressed will deliver cost savings and improve cost efficiency. This process requires identifying trends and patterns across the organization — and even at a departmental or functional level — that inform the type of space your employees prefer, and need, to do their best work.

That’s why organizations are quickly turning to space management software to accurately track and manage their real estate assets and all aspects of their physical space inventory. This includes creating optimal and flexible seating plans, offering the right amount of collaborative space, categorizing it consistently, and projecting and forecasting how much real estate will be needed in the future.

 

Two People Walking In Office - <span style="color: #51b6bd;">Office Insight: Ways Workplace Tech Can Create Confidence Out of Chaos

Companies must make sure that employees actually want to come into the office

Source Hyper-Relevant Data to Inform Decisions

The only way to make this workplace optimization process a success is to source and effectively analyze great data. Data sources include:

  • Occupancy sensors
  • Desk and room booking data
  • Environmental sensors
  • Visitor management software, employee badge data, and more

The goal for workplace analytics is to have as many ways to measure and challenge assumptions about employee behavior through hard, quality data rather than rely on error-prone manual and anecdotal data. Even when employees say they want something, the only way to know for sure is to test behavior and measure it against business requirements.

Targeted data from each of these sources is essential; however, to gain maximum value and insight is to under-stand and evaluate them in relation to each other. But with-out the right digital workplace solutions, the aggregation and analysis of workplace data sources can be the toughest, most time-consuming component of a workplace optimization project.

 

Women In Meeting at the Office - <span style="color: #51b6bd;">Office Insight: Ways Workplace Tech Can Create Confidence Out of Chaos

Organizations are prioritizing technology that employees can use no matter where they work on any given day.

Leverage Holistic Analytics to Support High-Level Goals

The problem with a lot of efforts to promote efficiency across the work-place is that data sources are hard to measure in relation to one another. That’s why there’s been a major push to understand the relationship between data at a granular, actionable level. The opportunity to deploy an automated system to collect rich, clear and reliable workplace data at the scale needed to make informed decisions about real estate is still new. But analyzing secure and unified data from across the business means the software can also provide actionable insights into how to better manage organizational space.

Once the relationship between the workplace, employee behavior and the organization’s mission can be understood in full context, the pace and value of making adjustments skyrockets. These rich datasets allow organizations to confidently make decisions about everything from immediate occupancy questions to long-term workplace design and functional, organizational vision. And, by ensuring every stakeholder is working from the same set of complete data, it becomes easier to instill confidence among decision-makers about how to best allocate limited resources for very expensive real estate decisions.

The only constant today is change, so being able to quickly adapt and pivot a workplace strategy is essential. Of course, there is no one-size-fits-all solution for the hybrid workplace. Every organization is unique, so it’s important to emphasize flexibility and look for solutions that can be com-bined in different ways to execute different strategies over time. Beyond that, the common factor across any organization or industry is the need for accurate workplace data to inform complex portfolio and workplace decisions. Once those workplace data sources are woven into a single view, a clear vision for optimization and success emerges. And with that, the confidence needed to thrive in a new era of work.

 

People in a Meeting - <span style="color: #51b6bd;">Office Insight: Ways Workplace Tech Can Create Confidence Out of Chaos

Great data must be sourced and effectively analyzed to make the workplace optimization process a success. Photo courtesy of Jason Goodman
from Unsplash

Jennifer Heath, Director of Product Management, FM:Systems, has extensive experience in the work-place management software industry including as an application end-user, an implementation consultant, and a product manager.

Check it out here.

FM:Systems Introduces FMS:Insights

Platform optimizes workplace utilization using advanced analytics 

RALEIGH, N.C., April 26, 2022 — FM:Systems, provider of the most scalable and intuitive all-in-one digital workplace platform, today announced the availability of FMS:Insights, a multi-data point analysis platform that features native integration to streamline workplace spatial and bookings data, as well as occupancy and environmental sensor data. With all workplace data available on a single platform, FMS:Insights empowers organizations to optimize their real estate and employee experience based on informed, data-driven decisions.

“The shift to the hybrid workplace introduces the latest phase of uncertainty among real estate and facility teams,” said Kurt von Koch, CEO, FM:Systems. “This is a critical time for business leaders as they juggle adapting their organizations to entirely new work models and technologies, while also maintaining a consistent company culture. With FMS:Insights, businesses can measure the effectiveness of their post-pandemic return to work strategies and forecast activities taking place within their facilities at a scale not possible with manual, error-prone data crunching processes.”

FMS:Insights automates data gathering, aggregation, analysis, and reporting to provide powerful insights on workplace utilization and employee mobility. Using the secure FM:Systems cloud platform, organizations can monitor millions of square feet worldwide. The module leverages data sources already in place within the organization to provide granular analytics on a range of key performance indicators (KPIs), including employee attendance, underutilization and congestion, departmental utilization and collaboration, along with meetings’ size, frequency, and duration. Its notifications and alerts combined with real-time interactive maintenance performance dashboards and real estate portfolio summary dashboards keeps decision makers informed on these KPIs and benchmarks for strategic planning.

By obtaining statistically accurate peak and average utilization data instead of purely attendance information, FMS:Insights can improve collaboration and employee utilization with actionable insights for workplace experience. The platform is designed for future growth, with options for additional data sources that will include additional IoT sensor types and badge and Wi-Fi data. These different data sources will provide more context for delivering deeper insights and analytics. The data powering FMS:Insights is rigorously managed to protect employee privacy. Before being transferred, data is stripped of any personal information, and all key identifiers are hashed. All data is encrypted in transmission and at rest. FMS:Insights is also GDPR-compliant.

“Tracking and analyzing the performance of workplace data should never be a one-time event, especially with real estate being the second largest cost center for employers,” said Brian Haines, Chief Strategy Officer, FM:Systems. “And now, during this transitional period with employees heading back to the office largely under the hybrid model, FMS:Insights is going to be the strategic weapon behind companies looking to create control out of chaos. Only with good workplace data combined with actionable insights can organizations really keep a pulse on how, when and where to make intelligent improvements throughout their real estate.

Availability and Additional Information

FMS:Insights is available now for purchase. To learn more about how FMS:Insights delivers portfolio-level analytics and cross-product insights, visit www.fmsystems.com. To see FMS:Insights, along with the complete FM:Systems digital workplace solutions, visit the team at IFMA Facility Fusion conference in Austin, Texas at booth #216 – in collaboration with AMS. Haines will also be presenting at the conference on “Leaning into Uncertainty: How to Refocus and Rationalize the Workplace of the Future” on Wednesday, April 27 at 4:15 p.m.

 

About FM:Systems

More than 1,400 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, our suite of digital workplace solutions provides actionable insights to optimize every facet of your real estate portfolio and ensure your ever-ready workplace is prepared for the unexpected. Our market leading solutions manage over 3 billion square feet across 80 countries for customers representing 40% of the Fortune 50 and seven of the top 15, 40% of top U.S. banks and 30% of top European banks, 150+ government institutions including 10 of the 15 federal government departments, 150+ universities, several top 20 tech companies, more than 200 hospital and healthcare organizations, and half of the top 10 pharmaceutical firms. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally. For more information about FM:Systems, please visit www.fmsystems.com.

 

FMJ: Creating spaces that fit organizational needs

 

Creating spaces that fit organizational needs - <span style="color: #51b6bd;">FMJ: Creating spaces that fit organizational needs

FM:Systems VP of Product, Travis Kemp is featured in the March/April edition of FMJ, exploring how creating a workplace that supports productivity, employee retention and recruitment, and cost efficiency is a challenging task. Learn more about creating spaces that fit organizational needs.

” With the right mindset, technology and data, the question of “how much space is right for me?” will become clearer, and both employees and bottom line will appreciate the effort. “

Check it out here.

FM:Systems Brian Haines accepted into Forbes Business Development Council

Forbes Business Development Council Is an Invitation-Only Community for Senior-Level Sales and Business Development Executives

RALEIGH, N.C., Feb. 22, 2022 — FM:Systems, provider of the most scalable and intuitive all-in-one digital workplace platform, today announced that Brian Haines, Chief Strategy Officer, has been accepted into Forbes Business Development Council, an invitation-only community for senior-level sales and business development executives.

Brian Haines was vetted and selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track record of successfully impacting business growth metrics, as well as personal and professional achievements and honors.

“We are honored to welcome Brian into the community,” said Scott Gerber, founder of Forbes Councils, the collective that includes Forbes Business Development Council. “Our mission with Forbes Councils is to bring together proven leaders from every industry, creating a curated, social capital-driven network that helps every member grow professionally and make an even greater impact on the business world.”

As an accepted member of the Council, Brian has access to a variety of exclusive opportunities designed to help him reach peak professional influence. He will connect and collaborate with other respected local leaders in a private forum. Brian will also be invited to work with a professional editorial team to share his expert insights in original business articles on Forbes.com, and to contribute to published Q&A panels alongside other experts.

Finally, Brian will benefit from exclusive access to vetted business service partners, membership-branded marketing collateral, and the high-touch support of the Forbes Councils member concierge team.

“I am excited and honored to join the Forbes Council and collaborate with other professionals. I look forward to being a Forbes contributor and sharing my industry knowledge both inside and outside of the council.”

 

ABOUT FORBES COUNCILS

Forbes Councils is a collective of invitation-only communities created in partnership with Forbes and the expert community builders who founded Young Entrepreneur Council (YEC). In Forbes Councils, exceptional business owners and leaders come together with the people and resources that can help them thrive.

For more information about Forbes Business Development Council, visit forbesbizdevcouncil.com. To learn more about Forbes Councils, visit forbescouncils.com.

 

About FM:Systems

More than 1,400 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, our suite of digital workplace solutions provides actionable insights to optimize every facet of your real estate portfolio and ensure your ever-ready workplace is prepared for the unexpected. Our market leading solutions manage over 3 billion square feet across 80 countries for customers representing 40% of the Fortune 50 and seven of the top 15, 40% of top U.S. banks and 30% of top European banks, 150+ government institutions including 10 of the 15 federal government departments, 150+ universities, several top 20 tech companies, more than 200 hospital and healthcare organizations, and half of the top 10 pharmaceutical firms. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally.

For more information about FM:Systems, please visit www.fmsystems.com.

 

Universities Increasingly Turn to Facility Management Software to Optimize Space Utilization and Safely Navigate the Return to Campus

Workplace Analytics, Workplace Management and Employee Experience solutions from FM:Systems allow universities to fulfill their missions more effectively and efficiently

 

RALEIGH, N.C., Feb. 9, 2022FM:Systems, provider of the most scalable and intuitive all-in-one digital workplace platform, today announced that more than 2 million students at leading global universities worldwide are now using FM:Systems solutions to track, survey, report and optimize their use of space and manage a safe return to campus.

“Even before the pandemic, institutions of higher education were responsible for managing incredibly complex real estate portfolios, balancing the needs of countless stakeholders, and reporting utilization accurately as part of their funding process,” said Kurt von Koch, CEO of FM:Systems. “Now, as universities navigate the additional pressures of hybrid work and learning, we’re seeing a spike in their desire to use data and technology to solve problems that traditional processes simply can’t support.”

As Dan Yohey, space manager at the University of Delaware stated, “The colleges have embraced the system, inputting their employees and assigning their spaces. They are excited about knowing where their faculty are, knowing if there are vacant offices, just understanding what the breakdown and big picture of their space looks like. It empowers them to make better decisions on a broad spectrum.”

Using digital workplace solutions from FM:Systems, universities no longer need to collect and consolidate all of this data manually, nor do they need to weed out duplicates and errors, reconcile discrepancies, or spend up to six months evaluating information for reporting. With multiple integrated solutions, FM:Systems enables users to establish a timely, comprehensive, collaborative and strategic view of their campus facilities so that they can optimize space efficiency and introduce a number of additional benefits for cross-functional teams:

FMS:Workplace

This suite of modular, flexible, and easy-to-use solutions enables universities to manage, analyze and report operational and maintenance (O&M) information. Access to accurate data means facilities and real estate professionals can reduce costs and improve the performance and value of their facilities portfolio-wide. From lecture halls to individual offices, event spaces to science labs, FM:Systems makes it easy to identify the most valuable use of available space – and take action on those insights.

FMS:Analytics

This solution unlocks opportunities for universities across their real estate portfolio through sophisticated data science and machine-learning algorithms. The solution automates data gathering, analysis and reporting to provide users with powerful insights on space utilization and opportunity, employee mobility, and much more. Leveraging existing data sources, algorithms quickly deliver analytics at a scale, speed, level of accuracy, and price not possible with manual methods.

FMS:Employee 

Employee enablement solutions improve the day-to-day experience of every mobile, virtual, and traditional employee by offering key capabilities that promote efficiency and productivity. From full-service room scheduling to seamless integrations with existing workplace tools, FM:Systems offers the most comprehensive set of capabilities to help university employees maintain their productivity through uncertain circumstances.

Together, these solutions can operate seamlessly together in a single integrated platform that enables facility managers and other university leaders to:

  • Establish a single source of truth based on defensible data and centralize data governance;
  • Conduct streamlined space surveys to optimize space utilization and satisfy F&A audits;
  • Maximize indirect cost recovery (ICR) rates;
  • Facilitate accreditation processes and increase state funding outcomes;
  • Promote sustainability and energy efficiency by analyzing environmental sensor and user behavior data.

“I just can’t even imagine – beyond my wildest dreams – doing this job without FMS:Workplace. I don’t know how we could possibly keep up with what we are required to track on a daily basis,” said Cheryl Benningfield, Space Planning Manager at the University of North Texas. “I use FMS:Workplace every day for 80-90% of my activities—it allows me to manage our constant churn and space changes—things that just weren’t possible to manage in the past with the size of our university.”

To learn more about how the FM:Systems all-in-one digital workplace platform provides the most complete range of truly scalable and intuitive solutions for higher education institutions, visit fmsystems.com/higher-education/. You may also find a number of relevant case study examples at fmsystems.com/our-resources/customer-success-stories/.

About FM:Systems

More than 1,400 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, our suite of digital workplace solutions provides actionable insights to optimize every facet of your real estate portfolio and ensure your ever-ready workplace is prepared for the unexpected. Our market leading solutions manage over 3 billion square feet across 80 countries for customers representing 40% of the Fortune 50 and seven of the top 15, 40% of top U.S. banks and 30% of top European banks, 150+ government institutions including 10 of the 15 federal government departments, 150+ universities, several top 20 tech companies, more than 200 hospital and healthcare organizations, and half of the top 10 pharmaceutical firms. FM:Systems is

headquartered in Raleigh, North Carolina and conducts business globally. For more information about FM:Systems, please visit www.fmsystems.com.

 

FM:Systems Celebrates Record Growth, Platform Expansion and Industry Recognition in 2021

The company’s customer-first strategy led to continued enhancements to its digital workplace platform, additional market-leading customers worldwide, exceptional revenue growth, and national award recognition.

RALEIGH, N.C., Jan. 12, 2022 — FM:Systems, provider of the most scalable and intuitive all-in-one digital workplace platform, today announced a successful end to a year in which the company increased year over year bookings by more than 40%. After creating significant momentum in 2020 by helping organizations around the globe adapt to the COVID-19 workplace norms, FM:Systems delivered on key customer, technology and internal initiatives in 2021 that are helping them navigate the future of work.

“I’m incredibly grateful and proud of our team for achieving such impressive revenue growth in 2021, of course, but also for their commitment to ensuring our customers have access to a uniquely integrated suite of products, services and support that make it possible to adapt to whatever new challenges come their way,” said Kurt von Koch, CEO of FM:Systems. “As we look ahead to 2022 and beyond, I know that we have the people, products, relationships and strategies in place to confidently help our customers navigate the new nature of work ahead.”

In support of its effort to make its all-in-one digital workplace platform even more valuable to customers, FM:Systems acquired South African visitor management solution WizzPass in June. Now called FMS:Visitor, this complementary solution helps simplify some of the most pressing questions regarding return-to-office ranging from health and safety protocol tracking and enforcement to streamlining the entire check-in process for guests, package deliveries and employees alike.

The company’s impressive growth and the deep value of its product innovation also led to a series of high-visibility awards in 2021. FM:Systems appeared for the first time on the Deloitte Technology Fast 500, a ranking of the 500 fastest-growing technology companies in North America. It was also listed at number 1,490 on the annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in the U.S. Locally, it was named to the Triangle Business Journal Fast 50 for the third consecutive year. And, in celebration of the company’s data expertise, it took home a PropTech Breakthrough Award for its workplace analytics solution, FMS Analytics.

 

FM:Systems plans to continue expanding its customer base across industries including healthcare, financial services, insurance, and technology by relying on its proven customer value-first strategy. To reinforce and expand transparent collaboration with users in 2021, FM:Systems launched its Customer Advisory Board and its FMS:Champions Platform which enables real-time virtual networking among clients and provides them access to internal teams. Together, these initiatives allow all customers to have influence over product direction and access information and guidance to help them achieve their short- and long-term goals. To further celebrate and support its customer community, FM:Systems also hosted its annual Building Insights user conference virtually for the second time in 2021, drawing its largest attendance on record.

 

FM:Systems also strengthened and expanded its partner network in 2021 to drive product adoption and source market feedback to inform its ongoing strategy. For example, through its relationship with long standing partner JLL, FM:Systems also became the only third-party reseller of JLL Jet, an intuitive, mobile-first application that helps keep workers safe and productive as they return to the office and transition to a hybrid workplace.

 

To help support its ambitious initiatives and growth, FM:Systems welcomed new experts to the company’s leadership team. Chief Financial Officer Tim Taylor joined the company in January, Chief Revenue Officer Josh Langford was introduced in August, Chief Technology Officer Chris Peacock, and VP Global Partnerships Michael Hines came on board in November.

 

To learn more about how the FM:Systems all-in-one digital workplace platform provides the most complete range of truly scalable and intuitive solutions, visit www.fmsystems.com/.

About FM:Systems

More than 1,500 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, our suite of digital workplace solutions provides actionable insights to optimize every facet of your real estate portfolio and ensure your ever-ready workplace is prepared for the unexpected. With customers representing half of the Fortune 50, ⅔ of top 25 US banks, 150+ government institutions, 350+ universities, over 200 hospital and healthcare organizations and 50% of the leading pharmaceutical firms, our market leading solutions manage over 3 billion square feet across 80 countries. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally. For more information about FM:Systems, please visit www.fmsystems.com.

 

FM:Systems Introduces Chris Peacock as CTO and Michael Hines as Vice President of Global Partnerships

RALEIGH, N.C., December 8, 2021 — FM:Systems, provider of the most scalable and intuitive all-in-one digital workplace platform, today announced two new leadership hires to support the company’s significant growth. In the wake of 300+% growth that earned the company a place on the Deloitte Technology Fast 500 list, FM:Systems welcomes Chris Peacock as its new Chief Technology Officer and Michael Hines as Vice President of Global Partnerships.

As CTO, Peacock will focus on accelerating FM:Systems’ technological leadership in the workplace solutions industry. He is a seasoned executive who has delivered large-scale distributed systems and infrastructure across disciplines and industries. His data science expertise and focus on organizational efficiency at scale will be critical as FM:Systems continues to expand its product portfolio and internal technology team.

In the short term, Peacock will oversee integration of the recently acquired WizzPass visitor management technology into the FM:Systems portfolio. Long term, he intends to ensure FM:Systems consistently brings best-in-class capabilities and products to market that help its customers maximize their workplace investments and simplify the complexities of a hybrid workforce.

“FM:Systems has proven its ability to deliver robust and highly usable solutions that support the entire organization, and I’m thrilled about the opportunity to build out such an impactful portfolio at such a unique point in time,” said Peacock. “I’m confident that we’ll continue to innovate at a breakneck pace to help our customers take full advantage of real-time insights and technologies such as IoT as they navigate the future of work.”

As another important new leadership hire, Michael Hines joins FM:Systems as Vice President of Global Partnerships. He brings more than 24 years of professional experience, almost exclusively in developing channels and alliances to the role. His priorities include onboarding new partners and further enabling existing partners in the Channel Program, introducing FM:Systems to new markets, driving revenue growth through partners, and overseeing the channel sales team as it continues to grow.

“The FM:Systems channel team already has strong partnerships with companies like JLL, AMS, EDD, Little and RSP, and my goal is to make sure those partnerships remain strong while onboarding others as well,” said Hines. “While our partners deeply understand our product portfolio and customer industries, my priority is to establish a repeatable and successful Channel Program that ensures all our channel customers always enjoy maximum value from our innovative solutions.”

 

About FM:Systems


More than 1,500 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, the FM:Systems all-in-one digital workplace platform empowers organizations with data-backed, actionable insights to make informed decisions and adapt to ever-shifting work environments. For more than 35 years, we have enriched our offerings both internally and through strategic acquisitions to provide the strength of best-in-class solutions for employee experience, workplace planning, visitor management, analytics and smart sensor solutions, all within a powerful single platform that manages over 3 billion square feet across 80 countries. Our customers represent half of the Fortune 50, ⅔ of top 25 US banks, 150+ government institutions, 350+ universities, over 200 hospital and healthcare organizations and 50% of the leading pharmaceutical firms. FM:Systems is headquartered in Raleigh, North Carolina. For more information about FM:Systems, please visit fmsystems.com.

 

Media Contact

Andrea Oliveira

Oliveira House PR (OHPR)

andrea@oliveirahousepr.com

FM:Systems Ranked Number 368 Fastest-Growing Company in North America on the 2021 Deloitte Technology Fast 500™

Attributes  318% Revenue Growth to providing digital workplace solutions to help organizations navigate the future of work

Raleigh, NC, November, 17, 2021FM:Systems today announced it ranked 368 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27th year. FM:Systems grew 318% during this period.

FM:Systems’ chief executive officer, Kurt von Koch, credits the team’s ability to rapidly adapt our digital workplace solutions to meet the changing needs of our customers with the company’s 318% revenue growth. He said, “this achievement could not have been possible without our incredibly talented team’s resilience, hard work, and relentless commitment to helping our over 1500 customers around the world rethink their workplace needs and more confidently push into and through the new normal of work.”

“Each year the Technology Fast 500 shines a light on leading innovators in technology and this year is no exception,” said Paul Silverglate, vice chair, Deloitte LLP and U.S. technology sector leader. “In the face of innumerable challenges resulting from the pandemic, the best and brightest were able to pivot, reinvent and transform and grow. We celebrate the winning organizations and especially the talented employees driving their success.”

“The pandemic has underscored the urgent need for tech solutions in a variety of areas across health care, fintech, energy tech, entertainment, to name a few, so reliance on innovators like the winners of the Technology Fast 500 is more important than ever,” said Christie Simons, partner, Deloitte & Touche LLP and industry leader for technology, media and telecommunications within Deloitte’s audit & assurance practice. “These companies are not only at the cutting edge, transforming the way we do business, but most importantly, recognize the strategic importance of ongoing innovation, especially in the ever-changing world of technology.”

Overall, 2021 Technology Fast 500™ companies achieved revenue growth ranging from 212% to 87,037% from 2017 to 2020, with median growth of 521%.

About the 2021 Deloitte Technology Fast 500™

Now in its 27th year, the Deloitte Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2017 to 2020.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least

US$50,000, and current-year operating revenues of at least US$5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

About FM:Systems

More than 1,500 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, our suite of digital workplace solutions provides actionable insights to optimize every facet of your real estate portfolio and ensure your ever-ready workplace is prepared for the unexpected. With customers representing half of the Fortune 50, ⅔ of top 25 US banks, 150+ government institutions, 350+ universities, over 200 hospital and healthcare organizations and 50% of the leading pharmaceutical firms, our market leading solutions manage over 3 billion square feet across 80 countries. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally. For more information about FM:Systems, please visit fmsystems.com.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Office Insight: The Office’s Mark Twain Moment

 

kurt resize2 - <span style="color: #51b6bd;">Office Insight: The Office’s Mark Twain Moment

Written for Officeinsight by Kurt von Koch | November 8th, 2021

In September 2020, a CBRE survey found that 39% of office occupiers expected their office footprint to shrink significantly. At the time, it seemed that a new era of remote work would claim the office as its victim. But as quickly as the doom and gloom for in-person work arrived, it evaporated. Less than a year later, with the pandemic still ongoing, the same survey found only 9% still felt the same way.

Channeling Mark Twain, it seems that the office was firmly declaring: “Reports of my death have been greatly exaggerated.”

As projections for the future of the office continue to evolve, the next 12 months will inevitably be the “Great Test Run of the Post-COVID Office” for pretty much every company reopening (even if early stages take place while COVID persists).

In the short term, the office needs to support the needs of employees. That means providing an environment that is healthy, safe, collaborative, and welcoming. As the pandemic recedes, workplace strategies should shift to align once more with the organization’s overall mission; for most companies and government agencies the workplace should be tailored toward enabling and inspiring collaboration and innovation around the product or services they provide, for higher education it is about the end certification and research being performed, and for healthcare it is about improving the costs and overall outcomes of patients.

So, what’s the best way to get the best of both worlds — to get what you need today while setting yourself up for success tomorrow?

The Great Underutilization Awakening

Real estate is the second-largest expense for most white-collar businesses, trailing only employee salaries. With such high overhead, it’s no surprise so many executives were ready to substantially reduce their real estate investments when remote work proved productive and efficient. The hidden secret to that takeaway, though, is that pre-pandemic, most companies underutilized their space by 30%. That’s a lot of sunk cost delivering no results!

At first, the surprising efficiency of the sudden remote work shift led to a mass awakening that the office wasn’t as critical to productivity as many thought it was. But as the pandemic has persisted, those sentiments have also evolved into a clearer understanding that the real value of the physical workplace is in driving collaboration, culture, and supporting the mission of the organization.

Given this context, it’s easy to see why KPMG’s 2021 CEO Outlook survey found that more than half of CEOs were actually considering increasing their investments in shared office space. The office isn’t going anywhere, it’s simply being reimagined as a more efficient, flexible, and functional space.

Moving forward, the most effective workplace strategies will focus on monitoring and assessing how employees interact with space and how that supports short and long-term business goals. The key is to find out if their office space is matching how, when, and why their employees work best — and if not, what they need to do about it.

ofin nws to 1 - <span style="color: #51b6bd;">Office Insight: The Office’s Mark Twain Moment

The ideal office supports the needs of employees. Photo via Shutterstock

How to Think About Utilization

The number one goal for any organization re-entering the office is to make sure the way it uses space aligns with its broader business goals. There are a few high-level questions to ask about the space that can help guide this process:

  • Does the space provide the right environment for promoting collaboration, teamwork, and culture/team building?
  • Does it provide the right balance of dedicated individual workspace?
  • Is there enough reservable work space available for hybrid workers to use on a daily basis? Is there too much?
  • Are meeting rooms and collaboration space readily available and easily reservable? Do these spaces often go unused for most of the day or on certain days of the week

At the end of the day, optimal utilization comes down to making sure employees are getting the most out of the space, without extra, unnecessary overhead. Every employee will have a different framework for how they make this decision, and the needs of each office in a company’s portfolio will be different. It all comes down to creating a system that incorporates all factors affecting the human-office relationship.

How to Track Trends

The goal is to establish a “single source of truth” by extracting robust data from all possible sources about the way people interact with buildings. Businesses can extract invaluable information about utilization from systems such as:

  • The software that staff use to reserve hot desks or meeting rooms;
  • Overhead occupancy sensors that identify where staff tend to be when in the office, where they linger, and whether they tend to work in isolation or in groups;
  • Visitor management solutions that track who comes into a building, how often, how long they stay, what kind of space they use when they’re onsite, and more;
  • Environmental sensors that track indoor air quality metrics such as CO2 concentrations, air pressure, humidity that can promote the spread of disease, and natural sunlight.

Figuring out the way people work in the office goes a long way towards designing a space that caters to those preferences, and eliminates costly redundancies. It just requires access to multiple streams of critical information, and the ability to easily digest these trends to take action in a smart way. Especially given recent advancements in machine learning and predictive analytics, the advantages to sourcing this data are hard to overstate — especially when considering how to make portfolio-scale decisions across the entire business.

ofin nws to 2 - <span style="color: #51b6bd;">Office Insight: The Office’s Mark Twain Moment

Effective workplace strategies must focus on monitoring and assessing how employees interact with space. Photo via Shutterstock

The Office Should Support Your Mission

In purely financial terms, the purpose of the physical office is to enhance the ROI of its most expensive cost center — its people. The calculation to determine the value of real estate used to be simple: productivity vs cost = value. But today, in such a dynamic and fast-changing world, it no longer makes sense to focus on those two metrics alone.

To borrow another Mark Twain quote, “The two most important days in your life are the day you are born and the day you find out why.” A key way of thinking about “why” our offices were born is to think about space as a critical resource that enables people to achieve their greatest potential. Use data to find incremental victories as well as overhaul opportunities that set the organization up for success. To stay flexible and remain competitive, no organization can accept runaway costs associated with underutilized office space. Fortunately, with the right data, and a way to learn from it quickly, there’s no need.

Kurt von Koch is an established leader in the IWMS and CAFM enterprise software markets with more than 20 years of experience in high-tech software solutions. As CEO and Chairman of FM:Systems, the top-rated facility and real estate software company, Kurt sets the strategic direction of the organization and works with each department to ensure a customer-first culture, operational efficiency, and growth of the business.

Check it out here.