FM:Systems Promotes Customer Success with New Value-Add Programs
Distance learning labs and online portal give customers more access to training, product information and support
RALEIGH, N.C. – September 13, 2011 – FM:Systems, a provider of integrated workplace management systems(IWMS) and computer-aided facility management (CAFM) software, today announced two new customer service offerings. FM:Systems distance learning labs (DLL) provide hands-on training classes to customers and business partners via the Web. The new online portal gives customers and business partners on-demand access to FM:Systems news, product updates, downloads, and the user community.
“It’s important to continue to develop programs and services for our existing customers, and to help them expand their skills on our products,” said Michael Schley, founder and CEO, FM:Systems. “It’s all about listening to the needs of our customers and providing them with the tools they need to be successful.”
Because many customers don’t have the time or budget to travel for education and training, distance learning labs offer live, instructor-led events that are presented over the Web. Just like a traditional classroom environment, distance-learning students receive one-on-one attention from instructors, have the ability to ask questions, and must complete hands-on assignments.
Through a Web-based training system, students login from their personal computer and are instantly connected to the classroom. Materials are easily downloaded prior to the start of the class, and a free preparatory class is offered to familiarize students with the interface to ensure there are no access issues.
In conjunction with DLL, FM:Systems created a new online portal. The portal provides customers and business partners with a centralized location for product downloads and documentation, customer support, knowledge base articles and the FM:Systems user community. Because it’s Web-based, the portal is accessible from anywhere at a time that is convenient to users with a login.
For more information on distance learning labs, visit: http://bit.ly/neLxEN.
About FM:Systems, Inc.
By connecting people, place and process, FM:Systems helps facilities and real-estate professionals improve customer service, reduce costs and increase productivity enterprise-wide. FM:Systems Web-based software improves management of space, occupancy, moves, maintenance, leases and property. Customer results include: real estate costs reduced by 15 percent, move spend reduced by 88 percent, enterprise productivity savings of $1.5 million and an internal customer satisfaction rate of 97 percent.
Many of the world’s leading organizations rely on FM:Systems products, including Ally, CA Technologies, Devon Energy, FINRA, Freddie Mac, Herman Miller, Indiana University, Lockheed Martin, Northwestern University, Novartis Pharmaceuticals, Pfizer, Progress Energy, and Target stores.
FM:Systems is headquartered in Raleigh, North Carolina, and conducts business in the Americas, Africa, Europe and Asia Pacific. For more information about FM:Systems, please visit www.fmsystems.com or call 1-800-648-8030.
Crossroads Public Relations on behalf of FM:Systems