More and more organizations are relying on workplace management and smart building solutions to reduce costs, enhance employee experience and improve efficiency and sustainability. In the past year alone, the share of organizations using at least one workplace management solution has grown by 23% (85% in 2025, up from 69% last year), according to our 2025 Inside the Workplace survey.
That doesn’t mean that every new deployment of this technology has been a success. In fact, 23% of respondents to our previous survey said that they were planning to stop using a workplace management solution, citing poor usability, low adoption or disappointing ROI as the primary reasons. While these three issues may seem unrelated, they often stem from one common mistake: failing to provide users with ongoing training and support.
User enablement is essential to not only the success of a single deployment, but also to laying the foundation for adopting new solutions in the future. Here’s how OpenBlue helps clients continue to get the most out of our solutions, at “go-live” and beyond.
Encourage and Sustain Long-Term Adoption of Workplace Management Software
By combining innovations like cloud computing, sensors, connectivity, data analytics and AI, the OpenBlue platform delivers capabilities that would have been inconceivable just 20 years ago. But even the most powerful tool is ineffective if users don’t know how to use it. That’s why we provide our clients with hands-on workshops, live and virtual training sessions and custom educational materials leading up to deployment.
These initiatives and programs are designed to encourage users to embrace our solutions from the beginning. But we don’t stop there; keeping adoption high requires ongoing help. After a system is switched on, OpenBlue continues to offer customers on-demand courses, refresher training, and dedicated technical support channels. In addition, our community forum gives users a space where they can ask questions, share tips and learn from each other.
Making it easy to find answers, technical assistance and training gives users the confidence to incorporate OpenBlue technology into their daily routines.
Maximizing the Value and Impact of Your Workplace Management Technology Investment
Adoption rates are only one variable in the success or failure of a workplace management or smart building deployment. Just as important is how users are engaging with the solution. OpenBlue’s customer success managers (CSMs) give clients ongoing visibility of not just how many people are using a solution, but the impact that usage is having on progress toward business goals. Armed with this information, organizations can work with users, managers and administrators to modify behaviors, configurations and settings to better align usage with the system’s intended objectives.
From the very first conversation with a prospective client, OpenBlue’s mission is to understand their business structure, challenges and priorities. That knowledge pays dividends during procurement and implementation, and long after go-live as well. By maintaining a deep understanding of each client’s needs, we’re able to recommend new features and solutions that can bring them even greater value. In this way, we don’t just help clients get the most out of their current systems, we serve as trusted advisors, guiding them toward logical next steps as both our products and their needs evolve.
Creating a Culture of Digital Readiness in the Modern Workplace
A standard sales practice in many industries is to sell a solution, apply a one-size-fits-all implementation process, and then shift focus to the next prospect. Many deployments fail because, in the absence of ongoing training and support from the vendor, adoption drops, progress towards goals and KPIs stalls and ROI becomes unattainable. At some point, the vendor may circle back with the client to push the next feature or solution, only to find that the client has discontinued use of the initial product.
OpenBlue takes a different approach. Our bespoke, hands-on approach to sustained client service ensures that not only is the customer maximizing the benefits of the current solution, but that users are better prepared to adopt the next one. Getting facilities management and real estate teams comfortable with using smart HVAC and lighting systems, for example, paves the way for introduction of a broader building automation strategy. OpenBlue’s ongoing training and support programs help our clients build a culture of digital readiness that leads to faster implementation and greater success rates for future deployments.
Driving Organizational Alignment Through Ongoing Workplace Software Training
Successful implementation of workplace management and smart building technology is a marathon, not a sprint. Ongoing training and support are critical to ensuring teams adopt the technology, use it effectively, and continue unlocking value long after implementation. They drive adoption by building user confidence, maximize system value by promoting correct and consistent usage, and prepare users to embrace future innovations.
Contact us to learn more about how we can help you not only find the right solution to fit your needs but become a long-term partner in helping you reach your goals, now and long into the future.
