SUPPORT

OUR SUPPORT TEAM IS THE BEST

As an FM Systems customer, you have access to a multi-lingual group of experts. They are here to help you with any of your questions and talk through your needs to provide solutions.

SUPPORT TEAM

FM:Systems provides a comprehensive annual maintenance and support agreement that includes unlimited technical support and all software upgrades and updates.

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SUPPORT TEAM

FM:Systems provides a comprehensive annual maintenance and support agreement that includes unlimited technical support and all software upgrades and updates.

While many vendors require separate contracts for technical support and software maintenance, FM:Systems provides it all in one agreement—so you always have the software and answers you need, when you need it. You also have full access to our Customer Portal where you have easy access to the tools and resources you need at any time.

With the FM:Systems annual maintenance and support agreement you receive unlimited support, product upgrades and updates, training credits, access to our annual User Conference, unlimited webinars and access to the Customer Portal that includes over 60 how-to videos, knowledge base articles and user forums.

Our customer support team is available Monday to Friday from 8:00AM-8:00PM and can be reached through our Customer Portal.

FM USER CONFERENCE

The User Conference is for FM:Systems customers and business partners to learn about the latest facility management trends and innovations

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FM:Systems User Conference

The User Conference is for FM:Systems customers and business partners and is the best place to learn about the latest facility management trends and innovations, listen to best practices from industry leaders, and see the latest FM:Interact technologies. With two full days of hands-on training and customer success story presentations, the FM:Systems User Conference allows our customers to take better advantage of FM:Interact as well as help them reduce costs and optimize the effectiveness of their facilities.

The 2019 FM:Systems User Conference will be June 5-7 in Orlando, Florida.

Hear about our 2018 FM:Systems User Conference.

TRAINING

FM:Systems can provide training programs, increasing the effectiveness of how your team utilizes FM:Interact.

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Training

FM:Systems can provide training programs, increasing the effectiveness of how your team utilizes FM:Interact. Our classes range from training new users on basic FM:Interact capabilities and reporting to advanced database and systems configurations.

FM:Systems provides a variety of training options ranging from instructor-led sessions presented online to on-site training classes held at your company site and classroom training sessions at our annual User Conference.

Our public distance learning classes are live, instructor-led sessions presented online that include a hands-on lab where students are able to work through the activities and exercises in a remote training environment. This program covers the most popular training topics and offers you the added benefit of networking with your FM peers from around the country.

Upcoming Training

Register for an upcoming training class

Course Catalog

View our course descriptions

CUSTOMER PORTAL

The FM:Interact Customer Portal provides customers with full access to the tools and resources they need to take advantage of the products and services FM:Systems offers.

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Customer Portal

The FM:Interact Customer Portal provides customers with full access to the tools and resources they need to take advantage of the products and services FM:Systems offers.

The Customer Portal offers customers access to:

  • How-to Videos—Have access to over 60 how-to videos that can answer your frequently asked questions
  • Knowledge Base Articles—Browse our collection of articles and step-by-step guides
  • User Forums—Participate in and learn from discussions with other FM:Systems customers

The portal also provides customers access to product downloads and the ability to submit and monitor service request to the Support Team.

SERVICES

We are dedicated to providing customers with a smooth and successful implementation of their IWMS system with these services:

PROFESSIONAL SERVICES

Extensive Software Counseling

FM:Systems' consultants can apply years of professional facility management experience and IWMS, CAFM and CMMS knowledge to help define and maintain an effective project life-cycle. We will work with your organization to establish goals, monitor milestones and recommend enhancements and processes to optimize your investment through our enhanced software.

FM:SYSTEMS

PROFESSIONAL SERVICES INCLUDE:

IMPLEMENTATION:

FM:Systems provides a proven implementation methodology to meet your business requirements by involving you in all stages of the process. Our methodology includes software-based solution configuration, project management, and knowledge transfer activities created to ensure the smooth implementation of our IWMS software. Our process allows for the application of best practices, based on our experience, weighed with your needs to define a solution that meets your defined requirements and goals for your facilities.

DATA INTEGRATION:

A successful FM:Interact computer software implementation should integrate and share data from and with different sources throughout your workplace and organization. FM:Systems can help you link FM:Interact to other systems in your organization to increase the effectiveness and distribute the benefits of your software system.

CAD & BIM SERVICES

For a fully successful IWMS implementation, a key factor is fully integrating your facility and real estate information with the spatial data in your AutoCAD or BIM drawings. We will work with you to apply the correct space classifications for both your organization’s guidelines and industry standard measurements.

HOSTING

For Your Real Estate & Facilities Workplace

Allowing FM:Systems to host your FM:Interact implementation offers many benefits including ensuring the safety and security of your data.

Web Hosting for Your Real Estate & Facilities Workplace

Allowing FM:Systems to host your FM:Interact implementation offers many benefits including ensuring the safety and security of your data.

FM:Systems recognizes that your precious IT resources need to be focused on building your business through strategic planning and managing mission critical projects, not worrying about web hosting and managing servers. Choosing us to host FM:interact for you is a cost effective solution that will limit the burden on your existing IT resources while providing access to high-end computing infrastructure.

FM:Systems is pleased to announce that our hosting services have attained Safe Harbor certifications for the European Union and Switzerland and Privacy Certification through TRUSTe, the industry leader in data security certification.

These certifications validate that FM:Systems adheres to privacy best practices regarding the collection and use of personal information on its websites and applications. Additionally, they demonstrate FM:Systems’ commitment to maintaining our customers’ privacy.

CONTACT US

2301 Sugar Bush Road Suite 500 Raleigh, NC 27612

Phone: (800) 648-8030 | (919) 790-5320