EU-U.S. & Swiss-U.S. Privacy Shield
FM:Systems participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework. FM:Systems is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov] FM:Systems is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third-party acting as an agent on its behalf. FM:Systems complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, FM:Systems is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, FM:Systems may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
What information do we collect or receive?
FM:Systems collects certain personal data from individuals through their use of our service application and our Websites. For example, we collect personal data from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name,username, e-mail address, mailing address or phone number. You may, however, visit our Websites without telling us who you are or providing us with any personal data.
With respect to the personal data that FM:Systems collects from you, FM:Systems acts as the controller of your personal data. In this capacity, we only collect, use, share, store, or otherwise process your personal data when we have an appropriate basis. For example, we may process your personal data as necessary to provide services that are subject to terms you have accepted, such as our end user license agreements or terms of service. We may process your personal data when necessary to comply with legal obligations or for purposes of pursuing legitimate interests (such as providing products and services, improving the services and the Websites, performing internal analytics, preventing fraud, enforcing legal claims, and security purposes) if doing so is consistent with your rights and appropriate to the context.
FM:Systems also processes personal data under the direction of our Clients. In those instances, FM:Systems acts as a processor of the personal data of its Client, the data controller. For example, we may obtain Client contacts from our tools such as Salesforce in order to personalize newsletters, advertising, and other content and special offers. We may transfer such personal data to certain companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients. When we collect information under the direction of our Clients, we have no direct relationship with the individuals whose personal data we process. If you have provided personal data to one of our Clients and would no longer like to be contacted by the Client that uses our service, please contact the Client that you interact with directly.
Because we have no direct relationship with the individuals whose personal data we process under the direction of our Clients, an individual who seeks access to, or who wishes to rectify, erase, or restrict processing of his or her personal data should direct his or her query to the FM:Systems Client (the data controller). We will make every effort to respond to the requests that we receive in a timely manner.
We may receive information about you from other sources or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers and prospect employees, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. Examples of the types of personal information that may be obtained from or purchased from third parties and combined with information we already have about you may include purchased marketing data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products and updated job title and contact information for prospect employees.
Collection and Use of Third-Party Personal Data
You may also provide personal data about other people, such as their full name, email address and phone number. This information is only used for the purpose of completing your business partner registration or for whatever reason it may have been provided. If third-party personal data changes, or if you would like to correct, update, amend or delete it, you may do so by making the change on our member information page or by emailing our Customer Support at email@example.com. You can also contact us by postal mail at the contact information listed below. We will respond to your request within 30 days.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.
What do we use your personal data for?
Any of the personal data we collect from you may be used in one of the following ways:
- To personalize your experience: Your personal data helps us to better respond to your individual needs.
- To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service: Your personal data helps us to more effectively respond to your customer service requests and support needs.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails: The email address you provide for order processing will be used to send you information and updates pertaining to your order.
- Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged FM:Systems.
User Access, Choice, and Individual Rights
Upon request, FM:Systems will provide you with information about whether we hold any of your personal data. To request this information please contact us at firstname.lastname@example.org.
If your personal data changes, or if you no longer desire our service, you may correct, update, amend or delete it by logging in to the site and making the change on our member information page, or by emailing our Customer Support at email@example.com. You can also contact us by postal mail at the contact information listed below. We will respond to your request to access within 30 days.
If you reside in a European Economic Area (“EEA”) member state or Switzerland, under certain circumstances you may have the right to request access to, correction of, erasure of or the transfer of your personal data, as well as the right to object to or restrict the processing of your personal data by contacting us at firstname.lastname@example.org.
When we act as the controller of your personal data, we retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When we act as a processor of our Clients’ personal data, we will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. FM:Systems will retain this personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at email@example.com.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal data when you enter, submit, or access your personal data.
Some areas of the Websites use secure socket layer technology (SSL) to encrypt the transmission of your personal data, such as certain personal data you enter on our service portal. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you can contact us at firstname.lastname@example.org.
Do we disclose any information to outside parties?
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
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FM:Systems Group, LLC ATTN: Privacy Department 2301 Sugar Bush Road Suite 500 Raleigh, NC 27612 USA