Privacy Policy

This Privacy Policy applies to ,, and (“Websites”) owned and operated by FM:Systems Group, LLC (formerly FM:Systems, Inc., collectively, “FM:Systems”, “We”, “Us”, or “Our”). This Privacy Policy describes how FM:Systems collects, uses, shares and secures the personal information (“personal data”) you provide on our service application (FM:Interact® Hosted Solutions) and our Websites, as well as the personal data transferred to us for processing on behalf of our customers. It also describes your choices regarding use, access and correction of your personal information. This online privacy policy applies only to information collected through our Websites and service application — not to information collected offline.

What information do we collect or receive?

FM:Systems collects certain personal data from individuals through their use of our service application and our Websites. For example, we collect personal data from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name,username, e-mail address, mailing address or phone number. You may, however, visit our Websites without telling us who you are or providing us with any personal data.

With respect to the personal data that FM:Systems collects from you, FM:Systems acts as the controller of your personal data. In this capacity, we only collect, use, share, store, or otherwise process your personal data when we have an appropriate basis. For example, we may process your personal data as necessary to provide services that are subject to terms you have accepted, such as our end user license agreements or terms of service. We may process your personal data when necessary to comply with legal obligations or for purposes of pursuing legitimate interests (such as providing products and services, improving the services and the Websites, performing internal analytics, preventing fraud, enforcing legal claims, and security purposes) if doing so is consistent with your rights and appropriate to the context.

FM:Systems also processes personal data under the direction of our Clients. In those instances, FM:Systems acts as a processor of the personal data of its Client, the data controller. For example, we may obtain Client contacts from our tools such as Salesforce in order to personalize newsletters, advertising, and other content and special offers. We may transfer such personal data to certain companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients. When we collect information under the direction of our Clients, we have no direct relationship with the individuals whose personal data we process. If you have provided personal data to one of our Clients and would no longer like to be contacted by the Client that uses our service, please contact the Client that you interact with directly.

Because we have no direct relationship with the individuals whose personal data we process under the direction of our Clients, an individual who seeks access to, or who wishes to rectify, erase, or restrict processing of his or her personal data should direct his or her query to the FM:Systems Client (the data controller). We will make every effort to respond to the requests that we receive in a timely manner.

We may receive information about you from other sources or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers and prospect employees, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. Examples of the types of personal information that may be obtained from or purchased from third parties and combined with information we already have about you may include purchased marketing data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products and updated job title and contact information for prospect employees.

Collection and Use of Third-Party Personal Data

You may also provide personal data about other people, such as their full name, email address and phone number. This information is only used for the purpose of completing your business partner registration or for whatever reason it may have been provided. If third-party personal data changes, or if you would like to correct, update, amend or delete it, you may do so by making the change on our member information page or by emailing our Customer Support at You can also contact us by postal mail at the contact information listed below. We will respond to your request within 30 days.

Tracking Technologies

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.

FM:Systems and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

We use cookies for marketing purposes and customizing the user experience. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We partner with a third-party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

What do we use your personal data for?

Any of the personal data we collect from you may be used in one of the following ways:

  • To personalize your experience: Your personal data helps us to better respond to your individual needs.
  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: Your personal data helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, except as set forth in this Privacy Policy.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails: The email address you provide for order processing will be used to send you information and updates pertaining to your order.
    • Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged FM:Systems.

User Access, Choice, and Individual Rights

Upon request, FM:Systems will provide you with information about whether we hold any of your personal data. To request this information please contact us at

If your personal data changes, or if you no longer desire our service, you may correct, update, amend or delete it by logging in to the site and making the change on our member information page, or by emailing our Customer Support at You can also contact us by postal mail at the contact information listed below. We will respond to your request to access within 30 days.

If you reside in a European Economic Area (“EEA”) member state or Switzerland, under certain circumstances you may have the right to request access to, correction of, erasure of or the transfer of your personal data, as well as the right to object to or restrict the processing of your personal data by contacting us at

When we act as the controller of your personal data, we retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we act as a processor of our Clients’ personal data, we will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. FM:Systems will retain this personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal data when you enter, submit, or access your personal data.

Some areas of the Websites use secure socket layer technology (SSL) to encrypt the transmission of your personal data, such as certain personal data you enter on our service portal. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. In the context of an onward transfer FM:Systems has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. FM:Systems shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage. If you have any questions about security on our Websites, you can contact us at

Do we disclose any information to outside parties?

We will share your personal data with third parties only in the ways that are described in this Privacy Policy. We do not sell, rent, or trade your personal data to outside parties. We do disclose data to our affiliates, contractors, service providers, and other third parties who assist us in operating our Websites, hosting our forums, conducting our business, or servicing you, pursuant to legal or contractual obligations. These companies are authorized to use your personal data only as necessary to provide these services to us. We may also disclose your personal data as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If FM:Systems is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.


We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Social Media Widgets

Our website includes Social Media Features, such as the Facebook and LinkedIn button or interactive mini-programs that run on our website. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third-party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. This policy was last modified on May 08, 2019.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

FM:Systems Group, LLC ATTN: Privacy Department 2301 Sugar Bush Road Suite 500 Raleigh, NC 27612 USA