FM:Systems Creates Customer Advisory Board to Align Strategy and Roadmap with Customer Needs

RALEIGH, N.C., May 10, 2021 — FM:Systems, provider of global workplace management technology solutions, announced today that it has formed a Customer Advisory Board (CAB). The Board will serve as an invaluable resource for supporting continued company growth driven by increasingly helpful solutions for its customers. Customers will meet with FM:Systems leaders twice per year to ensure the company’s product roadmap and corporate strategy aligns with the evolving digital workplace and workforce needs.

The formation of the FM:Systems CAB is a direct testament to the company’s long-term commitment to a customer-first strategy, which resulted in record-breaking growth in 2020. Supported by transparent collaboration with users, FM:Systems adapted its digital workplace solutions to meet the sudden new needs of more than 1,500 global customers during the pandemic. Moving forward, the CAB will provide a crucial forum for responding to today’s challenges, a return to the workplace, and beyond.

“As we continue to grow, we’re always looking for more and better ways to understand our customers’ lives and business goals,” said Karen Styres, CMO, FM:Systems. “The FM:Systems CAB is as much an opportunity for us to learn from our clients as it is a chance for members to learn from each other. We look forward to how this gathering of minds will not only benefit FM:Systems and our advisory board members, but also the digital workplace industry as a whole.”

Board members include FM:Systems customers representing various industries, geographies, company sizes and product solutions. Directors and executives will provide in-depth market insight. Regular product users will provide more granular user experience feedback. These perspectives improve the company’s role in creating an ever-ready workplace that optimizes employee experience and productivity at an efficient cost. Key CAB roles and responsibilities include:

  • Exchanging and evaluating best practices with other Board members;
  • Providing insights and perspective on FM:Systems strategic direction;
  • Generating suggestions and building consensus around product features and functionality;
  • Sharing feedback on new customer advocacy programs and marketing strategies.

“Our goal is to deliver great solutions that address commercial real estate challenges,” said Kurt von Koch, CEO, FM:Systems. “Our record of building products and services that exceed customer needs is only possible because we work with our customers to understand their day-to-day issues and opportunities. The Customer Advisory Board will help us create new and bigger advantages for everyone in today’s evolving environment.”

About FM:Systems
More than 1,500 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, our suite of digital workplace solutions provides actionable insights to optimize every facet of your real estate portfolio and ensure your ever-ready workplace is prepared for the unexpected. With customers representing half of the Fortune 50, ⅔ of top US banks, 150+ government institutions, over 200 hospital and healthcare organizations, 350+ universities and 50% of the leading pharmaceutical firms, our leading solutions manage over 3 billion square feet across 80 countries. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally. For more information about FM:Systems, please visit www.fmsystems.com.