Understand the Churn

As promised, I am continuing the “best practices of improving your move process” series that I started in my Heading up a Move post.

Best Practice number 3: Understand the Churn

Some organizations may be well aware of their churn rates, but few can accurately track the associated costs. Churn is necessary within any healthy, evolving organization. The goal is not necessarily to reduce churn, just its impact. For instance, a pharmaceutical company, Novartis, wanted to manage its 80% churn rate better. The high churn was the result of new building growth, remodeling projects, and cross-functional teaming. Novartis wanted to maintain the competitive advantage of bringing teams geographically together. So rather than give up that key business practice, it sought an improved automated response through the use of software. As a result, it was able to increase its ability to on-board new occupants at its New Jersey headquarters by 60%, while also reducing related move costs and downtime. In fact, Novartis estimates that better move management saves the company $1.5 million a year in recovered employee productivity.

IWMS Advantage: Tracking move costs
Tracking move costs allows companies to go beyond the big picture by bringing focus to specific information. Organizations can begin to track moves by department, by reason, or by type. This detailed information can uncover potential areas for process improvement or the need for a strategic planning session with a specific department. For example, it can become easier to identify departments with higher churn rates or move costs and to concentrate on making improvements.

Read the next post in this series, “Automate move management tasks”